Help

A question, a path that is not there, an idea: write in, we read everything.

support@randofacile.com

Answered within 48 hours on weekdays, in English or French.

Common questions

Why does it ask for my location?

To find a start near you and to place you on the path. The permission is "While Using the App", never "Always", and it is only asked the moment you tap "My location". The first screen works without it, and you can always type an address or pick a point on the map instead.

Does it work without a signal?

A walk you have saved keeps its track, its profile and the strip of map around it. You download that strip from the walk's screen, and the screen tells you what is missing before you set off. Finding a new walk needs a connection; following one you already saved does not.

It says there is nothing to walk here, but there are paths

The generator looks for a loop that returns to its start within the time you asked for. From some points there isn't one: a dead end, an island, an area with no mapped paths. Try a station or an address a little further out, or a different duration.

How do I get a GPX file out?

Open the walk, then "Export the GPX". It is free, one tap, and works for every walk, imported or generated. Your files are yours.

How do I import a GPX from an email or a message?

Tap the attachment, then Share, and choose Station Walks. You can also open it from Files. Slightly broken files are accepted where possible, and the app tells you what it had to fix.

Ascent says "not enough data"

The file does not carry enough reliable elevation points. We would rather say so than show an invented number: an ascent worked out from three points looks true and is not.

A path does not exist, or it is private

Paths come from OpenStreetMap and the ground changes. Tell us by email, naming the walk and the spot. Please do not mark anything on site: a path is corrected on the map, not with paint.

Turning usage measurement off

Settings, then the usage measurement switch. It is all explained on the privacy page.

Deleting my data

Deleting the app removes everything held locally. For anything that reached us, write to support@randofacile.com.